Frequently Asked Questions
Answers to common questions about មគ្គុទ្ទេសក៍បាល់ទាត់.
01 Is MekongBet licensed and regulated?
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Yes, MekongBet operates under a license from the Philippine Amusement and Gaming Corporation (PAGCOR) and complies with local regulations. All customers must be at least 18 years old and verify identity before betting. The site uses SSL encryption and two‑factor authentication to protect your data.
02 How do I open an account and complete KYC verification at MekongBet?
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Register by clicking ‘Sign Up’, entering your email, username, and password. After logging in, go to ‘Profile’ > ‘Verify Identity’ and upload a government‑issued ID and a recent proof of address. Verification usually takes 1‑2 business days; you cannot place bets until KYC is approved.
03 What does the term 'Asian Handicap' mean in football betting?
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Asian Handicap eliminates the draw option by giving a virtual advantage or disadvantage to each team, expressed in fractions or whole numbers. For example, a -1.0 handicap on the favorite means they must win by at least two goals for the bet to win; a +0.5 handicap on the underdog gives a half‑goal cushion. This system creates closer to 50/50 odds and reduces the chance of a push.
04 What payment methods are accepted for deposits on MekongBet?
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You can fund your account using Visa and Mastercard credit/debit cards, e‑wallets such as Skrill, Neteller and ecoPayz, and direct bank transfers. Crypto deposits (Bitcoin, Ethereum, USDT) are also accepted with no minimum and are credited instantly. Deposits via card or e‑wallet are usually processed within a few minutes.
05 How long does it take to withdraw winnings from MekongBet?
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Withdrawals to e‑wallets (Skrill, Neteller, ecoPayz) are processed within 24 hours after internal review. Card withdrawals and bank transfers typically take 3‑5 business days. All withdrawal requests are subject to a one‑time processing fee of 1% (minimum $5) and must meet the site’s minimum withdrawal amount of $10.
06 What happens to my bet if a football match is postponed or abandoned?
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If a match is postponed before kick‑off, the bet is void and the stake is refunded automatically. For matches abandoned after the game has started, bets on markets that have a determined outcome (e.g., final score) stand, while unsettled markets are void unless the official governing body declares a result within 24 hours. Check the specific market rules in the ‘Bet Rules’ section for edge cases.